Refund and Return Policy

Effective Date: October 8, 2024

At Jukisan, we believe in the quality and craftsmanship of our premium jewelry and accessories. This Refund and Return Policy outlines the procedures for returning products and obtaining refunds to ensure customer satisfaction.

1. Return Eligibility

Customers may return unworn, unaltered, and undamaged items within 30 days of the purchase date. All returned items must have their original tags and packaging intact. Items that do not meet these criteria will not be eligible for a refund.

2. Return Process

To initiate a return, please contact our customer service team at (602) 863-7823 or [email protected] to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.

3. Refund Processing

Upon receiving and inspecting your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that depending on your bank, it may take additional time for the refund to appear in your account.

4. Exchanges

While we do not offer direct exchanges, you may return an item for a refund and place a new order for a different product. We recommend contacting our customer service team for assistance with finding a suitable replacement.

5. Shipping Costs

Shipping fees incurred for returns are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will provide a prepaid return label for the return of the defective item and send a replacement at no additional charge.

7. Final Sale Items

Certain items may be designated as “Final Sale” and cannot be returned or exchanged. This will be clearly stated in the product description.

8. Gift Returns

If you received an item as a gift, you may return it for store credit or a gift card. To initiate this process, please contact us with the gift recipient’s order details.

9. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties incurred. Please check with your local customs office for specific regulations.

10. Customer Support

For questions about our return policy or to initiate a return, please reach out to our customer service team at (602) 863-7823 or [email protected]. We are here to help you through the return process.